They resell an MTA they did not write, on infrastructure they do not run, and the only thing they can tell you when delivery breaks is that they have escalated it. That is why every support thread about a bounced message reads the same way.
Pulsar is the other shape. The SMTP engine, the IMAP and JMAP servers, the queue, the DKIM signer, the TLS policy enforcement — we wrote them, we run them, and we will show you the headers. If you know what a DKIM selector is, or you are the sort of person who is about to go and find out, this is built for you.